Intake Worker

Looking for a rewarding career change? Join our team! The District of Thunder Bay Social Services Administration Board (TBDSSAB) is now hiring a **Permanent Intake Worker** at Headquarters in Thunder Bay. **Closing Friday, November 13th at 4:30PM** TBDSSAB supports people to improve their lives and become self-sufficient. We do this as the service system manager for vital, quality social services needed by individuals and families living in the District of Thunder Bay --- including child care and early years, community housing, homelessness prevention programs --- and through the delivery of Ontario Works. **POSITION SUMMARY:** Under the general supervision of the Supervisor, Intake & Eligibility, the Intake Worker works in a team environment, providing reception, customer service, intake and navigation services to clients. **MAJOR RESPONSIBILITIES:** 1. Greet clients with appointments and general inquiries in-person and on the telephone. 2. Provide information regarding TBDSSAB programs and services. 3. Assist clients with computer, online, telephone or paper applications for all TBDSSAB programs, services and registries (waiting list registry). 4. Enter basic client data into Service Applications as required. 5. Schedules client appointments for Verification Interviews. 6. Assess general public and client needs and make appropriate referrals to TBDSSAB or external services. 7. Assist clients with basic service and program selection, use of quick eligibility calculators. 8. Maintain supplies and orderly lobby, reception, resource areas and interview rooms. 9. Performs data entry and functions such as scheduling, photocopying, maintenance of phone lists. 10. Document, accept and process cash payments, and cheque distribution. 11. Performs such other related duties as may be assigned. **QUALIFICATIONS:** **Education/Experience** * Secondary school graduation. * Two years’ customer service experience. * Equivalent combination of education and experience. **Skills/Abilities** * Ability to communicate effectively and concisely, both orally and in writing. * Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner. * Organizational and administrative skills. **CONDITIONS OF EMPLOYMENT:** * Must undergo a successful police records check, Type 2. **HOW TO APPLY:** Applications must include a completed TBDSSAB application form, cover letter and resume. Please be sure to reference the position title and the competition number. Applications may be emailed, faxed or delivered to the TBDSSAB location by **4:30 pm** on the closing date to the attention of: Human Resources The District of Thunder Bay Social Services Administration Board 231 May Street South Thunder Bay, Ontario, P7E 1B5 Email: careers@tbdssab.ca | Fax: (807) 345-2466 Applicants currently employed by the TBDSSAB must complete the Internal Application Form. All other applicants must complete the TBDSSAB External Appl