Personal Support Worker (Part-time)

**INTERNAL/EXTERNAL JOB POSTING #26-23** **Position Type: Part-Time, Day Shift, 15 hours/week (includes weekends on a rotational basis)** **Deadline to Apply: 2** weeks from job posting date **Agency Overview:** Throughout the entirety of the Town of Caledon, Caledon Community Services (CCS) is helping shape the future of a caring and engaged Caledon community. Our social service programs address community needs in a uniquely challenging and increasingly diverse GTA community. CCS is home to Caledon’s only accessible transportation program, the Exchange Community Hub that includes food support and a range of activities, the Caledon Specialist Clinic, and personal support services for seniors. We offer settlement services and language classes for newcomers and comprehensive employment services for job seekers and local businesses. We provide paid training programs for Caledon youth as well as exciting internships and volunteer opportunities. Finally, we invite the community to shop at Evolve, a retail shopping destination. We host a variety of fundraising events annually. We invite you to volunteer with us. Proceeds raised support service delivery for many of our programs. The breadth of our services makes for compelling opportunities to attract new friends and raise support for our work. **Learn more at ccs4u.org.** **Our Customer Service Vision: Making it Easy to Ask, Participate and Give** **Position Overview:** Functioning within a collaborative team model, the PSW works closely with Assisted Living clients living in their own residences to deliver individualized, flexible daily living support, thus facilitating increased independence and improved social, physical and mental health and wellness for clients. **Position Deliverables/Accountabilities:** Reporting to the Manager, Staff & Scheduling within the Health Services, guided by a clear set of protocols and operating as a member of a service delivery team, the PSW: * Assists clients with scheduled and unscheduled ADLs and IADLs daily. * Assists with preventative care and emotional support to promote client health and well-being through active listening, reassurance checks and activation events. * Demonstrates high level of patience and a respectful and positive customer service attitude with clients, caregivers/families, and other service providers. * Uses Gentle-Persuasion techniques to encourage clients with challenging/responsive behaviours to comply with care delivery, thus minimizing the occurrence of missed or declined services. * Ensures program integrity and client safety by strictly complying with Assisted Living Policies and Protocols such as health care plans, work schedules and medication reminder protocols, client confidentiality requirements and maintaining related documentation. * Strictly adheres to procedures, regulations and laws concerning the storage and handling of controlled substances. * Demonstrates proficiency with completing documentati