IT Support Technician

**About Stirling Marathon** Stirling Marathon is a proudly Canadian, family-owned, and rapidly growing manufacturer and distributor of high-quality home appliances. Based in Elora, Ontario, our Stirling, Marathon, and Epic brands are sold at over 400 National and Independent appliance retailers across Canada. We are honoured to be bringing appliance manufacturing back to Canada, delivering products that showcase exceptional quality, engineering, and performance under our STIRLING and MARATHON brands. Our culture is committed to working together as a team, treating our customers and each other with respect, and creating a positive, supportive work environment. We value and reward; hard work, innovation, and dedication, while making sure we have some fun along the way. If you’re looking to join a company where your contributions matter and you can grow alongside a passionate team, you’ve found the right place. **The Opportunity** We're currently hiring for a full-time temporary IT Support Technician, with the possibility of becoming a permanent position. The IT Support Technician provides day-to-day technical support, maintains business systems and equipment, troubleshoots issues, and helps ensure reliable technology across manufacturing, warehouse, and office environments. This role helps maintain a secure, reliable, and well-documented IT environment and supports technology projects and improvements. This position is initially being offered as a temporary full-time role. As Stirling Marathon continues to grow, there may be an opportunity for the position to transition into a permanent role based on company needs and performance. **Key Responsibilities** **1. Technical Support and Troubleshooting** * Provide first-line support by diagnosing and resolving software, hardware, printer, phone, and network connectivity issues. * Respond to support requests, manage outstanding tickets, and escalate complex issues to the IT Manager. * Support users of Microsoft 365, Windows workstations, SharePoint resources, e21 ERP and other business applications. * Assist with onboarding, offboarding, account provisioning, and employee technology training. **2. Business Applications and Operational Support** * Monitor e21 ERP error dashboards for data issues and resolve as needed. * Monitor and troubleshoot EDI transactions and integrations with customers, trading partners, and service providers. * Provide end-user support & training for e21 ERP and other business applications. * Troubleshoot existing reports and develop or modify business reports, dashboards, and data analyses as required. * Provide operational support for company websites, customer/dealer portals, e-commerce platforms, and related integrations. * Troubleshoot application access, user configuration, printing, and common operational issues. * Coordinate with vendors and service providers to resolve technical issues. * Assist with application testing, deployments, and user training. **3. Syst