Liaison, Quality Care & Safety

**FNHA Overview** ----------------- The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders. The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes. **The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis. All interested First Nations, Inuit or Métis individuals are encouraged to apply. The First Nations Health Authority has a mandate to increase First Nations, Inuit or Métis representation in the workforce. Applicant skills, perspectives and lived experience may be matched for this role, or other opportunities within the FNHA.** FNHA is proud to have been named one of BC’s Top Employers for 2026. Learn more about why we were selected here. The provincial Client Experience team works with quality and cultural safety partners across FNHA regions to advance consistent practices, tools, reporting, and coordinated client support. In this role you will gain experience in quality improvement and person-centered measurement while supporting First Nations people with care concerns. **Title:** Liaison, Quality Care & Safety **Salary:** $76,530 - $95,662 - $105,229 per year (pay range explained below) **Contract:** Temporary – term until October 18, 2027 **Hours:** 8:30am-4:30pm Monday-Friday (core hours 9am-3pm Mon-Fri) **Location:** Remote – Anywhere in B.C. **About the role** As Quality Care & Safety Liaison, you will be responsible for supporting the continued growth of the provincial Client Experience program. You will act as the point of contact for care-related feedback for First Nations in B.C., including compliments, complaints, and requests for information, and works with clients and FNHA regional quality liaisons to support resolution, system navigation, and information sharing with appropriate FNHA staff and health system partners. Situated within the provincial Quality Office, you will also support regional operations and practice through case support, provincial coordination, and the development of policy products, workflows, tools, and reporting. **Principal duties and responsibilities include:** * Quality improvement: Development of policies, workflows and tools; data analysis; development and delivery of training and education on feedback management; collaboration with key partners; and coordination of a community of practice. * Case management: Monitor the Quality inbox and voicemail; apply risk assessment and triage appropriately; collaborate with regional quality colleagues; act as a liaison for clients; and provide coverage during colleagues’ leaves. * Documentation: Maintain client records; support data quality and system improvement; and develop reports, brief