Tenant Services Administrator

**Tenant Services Administrator (Temporary Part-time)** Glanbrook Non-Profit HousingBinbrook, ON Glanbrook Non-Profit Housing is seeking a highly organized and motivated individual to join our organization. Reporting to the Property Manager, you will be responsible for a wide range of administrative and clerical support services pertaining to a portfolio of 31 rent-geared-to-income and market-rent units. The Tenant Services Administrator is expected to be self-motivated and function independently on various landlord and tenant activities. Our mission is to provide secure and affordable housing within an environment that meets the needs of seniors while enabling independent living in the community of Glanbrook. **Qualifications:** · Experience working with Senior population. · A basic understanding of property maintenance, property management software and the ability to coordinate service calls and resolve problems in an efficient manner-knowledge of the housing industry is an asset · Proficient in Microsoft Office (Excel and Word) and generally very comfortable with computers. · Must successfully complete a criminal record check and be bondable. **Personal Attributes:** · Dedication to provide excellent customer service, ability to work independently and as part of a team. · Willingness to learn and a desire to expand the responsibilities. * Interpersonal skills to deal with individuals in a positive, tactful, courteous and cooperative manner. * Ability to exercise tact, discretion, sound judgment and initiative when investigating, questioning and dealing with inquiries, requests and submissions that are sensitive and confidential in nature. * Adaptable to change as the job requires and is receptive to new ideas and willing to try new methods and approaches. **Hours of Work:** 14 hours per week (2 days at 7 hours per day) - Occasional evening and weekend work may be required **Key Responsibilities:** · Respond and resolve all inquiries on a wide range of tenancy matters including, but not limited to, rental accounts, parking, legal matters, transfers, etc. * Handle minor financial transactions for the office, such as collecting rental payments and arrears and issuing receipts. * Maintain accurate records of all tenant correspondence, legal forms, work orders, etc. per company policy * Data Entry – Maintain data system for maintenance/capital repair and renewal, Wait List, and any other required system * Rent Management – Conducting annual rent reviews for market and rent geared to income including calculations, preparing and mailing rent notices, entry into data system, serving all legal notices in relation to non-payment of rent and other related issues under the RTA and HSA * Process Move Out and Tenant Selection/Move In as per Corporate Policy and legislated requirements * Provide resources and referrals to tenants who require support to enhance their ability to live independently. Work with families while maintaining tenant conf