Client Concierge & Property Manager

We are a growing team at Mission 35 Mortgages and looking to hire a maternity leave coverage for a part time Client Concierge and Property Manager. We are looking for a **Client Concierge & Property Manager** to support the Owner across several businesses and properties. This role is ideal for someone who is organized, personable, proactive, and genuinely enjoys helping people. A big part of this role is **client experience** — making calls, following up, sending communications, and helping make sure clients feel looked after throughout their experience with us. CLIENT EXPERIENCE * Make outbound calls to clients to check in, provide updates, gather information, and follow up on requests. * Send client communications, including renewal letters and other important correspondence. * Follow up on outstanding items to make sure things are completed and nothing falls through the cracks. * Help create a positive, professional, and personalized client experience. * Look for small ways to make the experience easier and better for our clients. * Build positive relationships with clients and business contacts through thoughtful and consistent follow-up. PROPERTY MANAGEMENT * Communicate with tenants regarding rental payments, maintenance requests, renewals, and general questions. * Coordinate maintenance requests between tenants, contractors, and maintenance workers. * Follow up on outstanding maintenance items and keep things moving. * Manage tenant communications and records through Buildium. * Prepare and send renewal letters and other tenant correspondence. * Assist with scheduling contractors, inspections, repairs, and other property needs. * Maintain organized property records and documentation. OWNER & BUSINESS SUPPORT * Provide administrative and operational support to the Owner. * Organize documents, reports, presentations, and meeting materials. * Assist with coordinating meetings, events, and other business activities. * Help manage projects and priorities across several businesses. * Maintain organized electronic filing systems. * Handle sensitive and confidential information with discretion. WHAT SUCCESS LOOKS LIKE A successful Client Concierge & Property Manager is: * **Proactive** — you don't wait to be asked to follow up. * **Organized** — you keep track of details and deadlines. * **Personable** — you enjoy talking to and helping people. * **Accountable** — when you take something on, you follow it through. * **Solutions-focused** — you look for ways to solve problems. * **Service-minded** — you care about providing a great experience. Most importantly, we're looking for someone who **takes pride in their work, cares about people, and wants to make things better every day.** WHAT WE'RE LOOKING FOR * Strong communication and customer service skills. * Comfortable making outbound phone calls. * Excellent organization and attention to detail. * Strong follow-through and time-management skills. * Professional, friendly, and positi