Client Services Representative

**Welcome to Foss Group of Companies — Where Values Drive Everything We Do** For over 60 years, the Foss Group of Companies has been a leader in the automotive industry, home to two trusted brands: Roy Foss and Foss National Leasing. Our success is driven by our incredible team. These are dedicated and passionate individuals who embody our core values daily, building a reputation for excellence in retail, fleet, service, and innovation. At Foss Group of Companies, we are guided by five principles: * *Glad to be here – We show up with positivity and pride.* * *Sweat the small stuff – Details matter, and we get them right.* * *Show up for each other – We succeed as a team.* * *Walk the talk – We lead by example.* * *Set the standard – We raise the bar.* We are proud of the long-standing relationships we've built with our clients, customers, and our team members. When you join Foss Group of Companies, you're joining a company that leads with heart, acts with integrity, and invests in your growth. If you want a workplace where your impact is celebrated, you've found your next move. **Salary Range: $50,000 - $58,000/yearly** **About The Current Open Role** We are seeking an enthusiastic, professional and customer focused Client Service Representative to become a member of our team in our **Markham, ON, or Burnaby, BC or Calgary, AB** office(2-3 days in office per week). **What We're Looking For** * Day to day support to customers providing guidance and solutions to their inquiries by phone or email at a timely manner * Prepare selector quotes, new vehicle orders and various reports * Manage and track individual as well as team assigned cases using Salesforce within predetermined OLA’s * Update and maintain internal databases while ensuring a high level of accuracy * Pro-actively assist Account Managers with shared accounts portfolio with the transition of accounts when appropriate * Assist clients with strategic planning to evaluate fleet needs and provide best solutions * Conduct client meetings, training sessions and other client requests as required * Identify inefficiencies and suggest and implement fleet cost cutting measures * Complete client and prospect specific projects * Provide back-up support to the Client Services Team * Learn products and services and undertake internal development and training * Follow company defined policies and procedures * Other duties as assigned **What You'll Bring** * At least 3-5 years’ experience in a similar customer relations position * Ability to multi-task with accuracy * Knowledge of a CRM tool such as Sales Force would be an asset * Ability to prioritize requests and deadlines * Strong analytical skills * Professional phone manners * Proficient in MS Office Suite; advanced in Excel * Passion to stay busy and eager to do whatever it takes to get the job done * Strong written and oral communication skills * Positive energy and enthusiasm every day * Previous