Client Services Representative

**Tartan Tails Veterinary Hospital – Stellarton, Nova Scotia** **Job Type:** Full-Time, Permanent **Compensation:** From $18.00/hour, with additional considerations based on skill and experience **Hours:** Full-Time (Minimum 32 hours/week) **Start Date:** As soon as available **Be the welcoming face of a hospital that’s making veterinary care more accessible.** Do you love helping people just as much as you love animals? Are you someone who thrives in a fast-paced environment, enjoys staying organized, and takes pride in providing exceptional customer service? Tartan Tails Veterinary Hospital is looking for a compassionate, energetic, and highly organized **Client Services Representative** to join our team. As part of the Nova Scotia SPCA, Tartan Tails is more than a traditional veterinary hospital. We provide high-quality, spectrum-of-care veterinary medicine that helps pets receive the care they need while supporting the people who love them. Every day is busy, rewarding, and different. Our Client Services Representatives are at the heart of everything we do. You are often the first person our clients meet or speak with, setting the tone for every visit while helping ensure the hospital runs efficiently. If you enjoy working with people, communicating with confidence and empathy, and being part of a collaborative team that truly makes a difference in the community, we’d love to hear from you. **Key Duties and Responsibilities:** As a Client Services Representative, you will: **Client Care & Communication** * Welcome clients and visitors in a warm, professional, and compassionate manner. * Answer a high volume of incoming phone calls, emails, and in-person inquiries. * Schedule, confirm, and manage appointments efficiently. * Provide accurate information about hospital services, appointments, and procedures. * Guide clients through check-in, payment, paperwork, and discharge processes. * Respond to client concerns with empathy while helping de-escalate challenging situations. * Maintain accurate client records and document communications within the practice management software. * Communicate effectively with veterinarians, technicians, assistants, and leadership to ensure seamless patient care. **Administrative Responsibilities** * Maintain accurate client and patient records. * Support daily administrative functions and hospital operations. * Assist with reports and other administrative tasks as required. * Help support hospital initiatives and Nova Scotia SPCA programs. * Contribute to a positive, respectful, and team-focused workplace. * Perform other duties as assigned. **What We’re Looking For** We’re looking for someone who genuinely enjoys serving the public and creating positive experiences for clients, even during stressful situations. **The ideal candidate will have** * A Veterinary Assistant Diploma * Previous experience in customer service, reception, or client-facing role. * A passion for helping people and their