Lumber Desk Sales Associate

We are looking for a full-time Lumber Desk Sales Associate to join our team! The ideal candidate is a team player with enthusiasm and great communication skills who is dedicated to providing a superior customer service experience. Candidates with previous lumber & building materials industry experience will be given preference. This is a full-time, permanent position and requires full availability within our store’s operating hours. Our store hours are: * **Monday – Friday**: 7:00 AM – 7:00 PM * **Saturday**: 9:00 AM – 6:00 PM * **Sunday**: 11:00 AM – 5:00 PM When you work at Selkirk Home Hardware Building Centre, you are joining a team of dedicated individuals committed to professionalism, growth, and a positive work environment. We offer: * Employee Discount * Group Benefits * Employee and Family Assistance Program **JOB DESCRIPTION:** The Lumber Desk Sales Associate is responsible for providing prompt, courteous, and superior service to customers, advising them on appropriate merchandise and related items. They must be familiar with pricing and knowledge of products, and be able to prepare quotations. The Lumber Desk Sales Associate must perform all assigned tasks with sufficient speed and accuracy to support store efficiency and a high level of customer service. **TASKS, DUTIES & RESPONSIBILITIES:** * Work in a safe manner in accordance with provincial and federal safety legislation. Report any potential hazards and unsafe behavior to management in order to have the situation corrected. * Ensure customers are greeted promptly upon their arrival at the LBM counter. * Determine customer needs by asking open-ended questions. * Communicate product knowledge to the customer as appropriate. * Communicate effectively with employees, management, suppliers, and customers to obtain accurate information for pricing, estimates, quotations, etc. * Process special orders for non-stock or out-of- stock items, ensuring follow through until the sale is complete (PO’s, deposits, delivery, etc.). * Maintain up-to-date information on pricing. * Be aware of local building codes and types of building permits issued. * Be familiar with prices, practices, and policies of the company’s competitors. * Keep up to date on practical knowledge of building materials and lumber products, including their uses, advantages, and disadvantages. * Resolve customer complaints promptly. * Be familiar with current yard inventory and surplus items. * Walk aisles 22 to 28 plus the tool & flooring department to look for customers to help and opportunities to perform daily department maintenance. * Actively participate in the daily jobs required to maintain the LBM sales area of the store including restocking product, merchandising, general housekeeping (cleaning product & displays), fronting merchandise, removing old sale cards & posting new sale cards, bin labels & signs, P.O.P. materials, displays, and loss prevention. * Assist with cycle counting as requested. * Inform mana