Automotive Service Advisor

Join the Team at **SMRO Auto Service** SMRO Auto Service is seeking an experienced, motivated, and customer-focused **Automotive Service Advisor** to join our growing team. As the first point of contact for our customers, you'll play a key role in delivering an exceptional service experience while helping our technicians keep vehicles safe and reliable. Key Responsibilities * Welcome customers and assess their vehicle service needs. * Schedule appointments and coordinate workflow with technicians. * Prepare estimates and explain repair recommendations in a clear, professional manner. * Keep customers updated on repair progress and obtain approvals for additional work. * Open and close repair orders accurately. * Process invoices and payments. * Maintain accurate customer and vehicle records. * Build lasting relationships through outstanding customer service. * Help achieve shop sales and customer satisfaction goals. Qualifications * Previous experience as an Automotive Service Advisor is preferred. * Strong knowledge of automotive maintenance and repair. * Excellent communication, sales, and customer service skills. * Ability to multitask in a fast-paced environment. * Strong organizational and computer skills. * Experience with shop management software (Protractor) is an asset. * Valid driver's license. What We Offer * Competitive salary (based on experience) * Ongoing training and career development * Supportive team environment * Opportunity for advancement within a growing company Why Join SMRO Auto Service? At SMRO Auto Service, we believe in honesty, integrity, and delivering exceptional workmanship. We're building a team that values professionalism, teamwork, and customer satisfaction. If you're passionate about the automotive industry and enjoy helping people, we'd love to hear from you. **Job Type:** Full-time **Location:** Ottawa, Ontario **Apply Today!** Please send your resume to contact@smroauto.com **SMRO Auto Service** *Keeping our customers safe and on the road with trusted automotive service.* Pay: $45,000.00-$60,000.00 per year Work Location: In person