Inside Sales Representative - Service Programs

**About DSL** DSL Ltd. is Western Canada’s largest premium foodservice equipment supplier and the exclusive Canadian factory-authorized service provider for brands like Taylor, Henny Penny and Franke. Our service business is growing, and we’re looking for a commercially driven person to grow with it. **About the role** You’ll own DSL’s service sales pipeline, selling recurring service agreements to QSR, convenience and restaurant brands across Western Canada. You’ll start with an established customer base and real service data, not a blank call list. In your first year, the focus is growing All-In-One (AIO) and Preventive Maintenance agreements and moving prepaid PM customers onto recurring plans. For the right person, there’s a clear path into a larger service sales role or equipment sales. **What you’ll do** * Build a pipeline through inbound inquiries, outbound calls and email outreach * Use DSL’s service history, asset age and call frequency data to find and prioritize opportunities * Sell DSL’s service programs, including AIO and Preventive Maintenance, with a focus on uptime, cost predictability and equipment life * Convert prepaid PM customers to recurring maintenance agreements * Prepare and finalize customer agreements, confirming scope, asset coverage and pricing * Guide new customers through onboarding and complete handoffs to our service teams * Act as a key contact for designated accounts to support retention and renewal * Track pipeline activity and customer interactions in Microsoft 365 and our IFS service management system * Deliver against service program revenue and agreement growth targets **Who you are** * **Commercially driven:** you’re motivated by targets and energized by closing deals * **A confident communicator:** you're comfortable on the phone, clear in writing, and credible when interacting with customers. * **Organized and disciplined:** you manage your pipeline effectively and make sure nothing falls through the cracks. * **Data-informed:** you use numbers to prioritize your time and spot opportunities others might miss * **Proactive:** you don’t wait for leads to come to you * Inside sales experience is an asset, as is a background in foodservice, equipment, facilities or B2B service contracts. We’ll back the right person regardless of background. * High school diploma required; post-secondary education is an asset **Why DSL** * **Compensation:** $55,000–$65,000 base plus up to $25,000 annual bonus, tied to service agreement revenue targets * **Time off:** 3 weeks’ paid vacation to start as your accrue * **RRSP matching:** Company-matched RRSP program once eligible * **Benefits:** Extended health, dental, vision and a health spending account * **Career path:** A growing company means new opportunities for the right person * **Direct access:** Report directly to the VP of Service and work with senior leadership from day one **Ready to apply?** Send your resume to hr@dslinc.com with **Inside Sales Represen