IT Technician

**Our Firm** At **dys** architecture, we believe great design goes beyond buildings — it's about creating meaningful spaces, strengthening communities, and making a positive impact. Driven by a strong commitment to social and environmental responsibility, we have been making a difference since 1982. Our work is recognized for its contributions to affordable housing, healthcare, passive house design, and complex multi-use projects. We are passionate about thoughtful design, innovation, and creating a more sustainable built environment. Located in the heart of Kitsilano, our office is just a 10-minute walk from Granville Island and Kitsilano Beach. **dys** architecture is an equal opportunity employer that celebrates diversity. We are committed to fostering an inclusive workplace free from discrimination and harassment. All qualified applicants will receive consideration regardless of race, colour, religion, age, sex, sexual orientation, gender identity, national origin, ethnicity, disability status, or any other characteristic protected by law. **Position Summary** Are you a tech-savvy problem solver who enjoys helping people and keeping technology running smoothly? We are looking for an enthusiastic and service-oriented **IT Technician** to join our team! Working closely with the IT Manager, you will support employees, maintain our technology infrastructure, troubleshoot hardware and software issues, and ensure our teams have the tools they need to do their best work. You'll also work with specialized architecture and design applications, including Revit, AutoCAD, Rhino, SketchUp, and Adobe Creative Cloud. **Location:** Vancouver, BC **Job Type:** Permanent, Full-time **Key Responsibilities** * Provide first- and second-level IT support to employees, both in-office and remotely. * Install, configure, maintain, and troubleshoot computers, workstations, peripherals, and boardroom technology. * Support architecture and design software, including AutoCAD, Revit, Navisworks, Rhino, SketchUp, and Adobe Creative Cloud. * Manage user accounts, permissions, Microsoft 365 applications, email, and collaboration tools. * Assist with network, Wi-Fi, VPN, server, cloud storage, and backup support. * Coordinate employee onboarding and offboarding, including equipment setup and account access. * Monitor IT security, system updates, access controls, and endpoint protection. * Coordinate with external IT providers, software vendors, and hardware suppliers. * Maintain IT inventory, documentation, and user guides. * Assist with technology upgrades, equipment replacements, and IT infrastructure projects. * Support project teams working with large and complex design files, including Revit, AutoCAD, Rhino, and Adobe applications. * Troubleshoot performance issues involving high-specification workstations and graphics cards. * Support BIM/CAD standards, templates, libraries, plugins, and shared project resources. **Qualifications & Experience** * Diploma,