IT Analyst

**ABOUT US** Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf’s support is customized to every individual’s needs and risk level. We offer crisis-intervention and treatment services, community support, day program services, intensive home supports-IHS (including emergency housing, 24-hour homes, cluster housing, and home share), a harm reduction program, clinical services, indigenous services and more. Our multidisciplinary team delivers a wide range of supports including crisis stabilization, residential and outreach services, clinical care, justice involved programming, and community based interventions. Every day, our staff work collaboratively to create safe, empowering environments where participants can heal, grow, and build meaningful lives. With a focus on humanity, respect, and connection, Turning Leaf is more than a service provider we are a community of people who believe in walking with others through their most challenging moments and celebrating their successes along the way. Joining Turning Leaf means becoming part of a mission driven team that changes lives and strengthens communities across Manitoba and Saskatchewan***.*** **JOB SUMMARY** The IT Analyst, reporting to the Manager, IT Operations, plays a key role in supporting, administering, and securing the Agency’s technology environment in support of its nonprofit mission. This intermediatelevel position provides handson involvement across core IT functions, including enduser support, device and workstation management, cloud and systems administration, and participation in technology and cybersecurity initiatives. The IT Analyst is responsible for delivering responsive, user-focused technical support while also contributing to the stability, security, and ongoing improvement of the Agency’s IT systems. This includes administering cloud services, managing user accounts and access, maintaining endpoint configurations, and supporting cybersecurity controls such as endpoint protection, patching, and identity security. The role works closely with other IT staff to monitor systems, address vulnerabilities, and respond to technology and security incidents in accordance with organizational policies and best practices. Strong organizational and administrative skills are essential to ensure accurate tracking, lifecycle management, and secure deployment of Agency devices and assets. The IT Analyst also provides on-site technical support across multiple Turning Leaf locations, recognizing the importance of reliable, secure technology in enabling frontline staff to deliver programs and services effectively. Throughout all responsibilities, this role emphasizes professionalism, data confidentiality, and a service-oriented approach aligned with the values of a nonprofit environ