Guest Service Supervisor

**About McAllister Place** McAllister Place is one of Atlantic Canada's premier shopping destinations, serving the Saint John community with a diverse mix of retailers, services, dining options, and community events. We are committed to delivering an exceptional experience for our shoppers while fostering strong relationships with our tenants and community partners. **Position Summary - Full-Time** McAllister Place is looking for an enthusiastic and customer-focused Guest Service Supervisor to lead our Guest Services team and help deliver an exceptional shopping experience for our customers and tenants. Reporting to the Property Manager, the successful candidate will be responsible for delivering exceptional customer service, overseeing Guest Services operations, administering customer programs, and supporting centre events and promotions. This position plays a key role in ensuring an outstanding experience for both shoppers and tenants. The Guest Service Supervisor will work closely with the Property Coordinator. **Key Responsibilities** * Lead the day-to-day operation of Guest Services. * Recruit, train, coach, and support Guest Services Representatives. * Create staff schedules and oversee team performance. * Deliver exceptional customer service and resolve customer concerns. * Administer the shopping centre gift card program. * Oversee all guest service programs and amenities. * Support marketing events, promotions, and community initiatives. **Qualifications** * College diploma or equivalent. * 5 years of experience in customer service, hospitality, retail, or guest services. * Minimum 2 year of supervisory experience. * Strong customer service, communication, and leadership skills. * Proficiency with Microsoft Office. **Schedule** * Full-time position * Day shift, with occasional evenings and weekends * Additional hours may be required during special events and peak shopping periods **Why Join Us?** * Competitive compensation and benefits * Professional development opportunities * Collaborative and supportive team environment * Opportunity to make a positive impact on the customer experience **How to Apply** Interested candidates are invited to submit their resume and cover letter to **pm.map@smartinvestmentpro.com** *We thank all applicants for their interest; however, only those selected for an interview will be contacted.* Benefits: * Company events * Extended health care * On-site parking * Paid time off * Vision care Work Location: In person