Membership Sales and Fitness Associate

**Title**: Membership Sales, Customer Service, Fitness **Reports to**: Membership Manager **Position Status**: PT (evenings, weekends, holidays) **Salary Range**: $17.00 per hour **Start Date**: December 7, 2026 **Office Locations**: Frank Rudderham Family YMCA, Charlotte St & Membertou Branch **Position Description** If you are, energetic multitasker who loves fitness and people and thrives in a dynamic work environment, this is the job for you! The YMCA Membership Sales and Customer Service team provides exemplary service to the community. As a team member, you will demonstrate the benefits of belonging to the YMCA through excellent communication skills and your dynamic personality. Using your intermediary computer skills, you will also maintain excellent member details and team spirit through your integrity and willingness to take initiative. **Responsibilities & Duties:** * Provide a positive, friendly, and understanding approach to membership sales. * Assist members with the safe and effective use of fitness equipment(Membertou Branch) * Provide Y Way standards and demonstrate mission, values, and commitment to excellent service. * To provide clear communication among members and all levels of staff. * Reception duties include answering the phone and greeting members and participants. * Work with Membership software for sales and program registration, including handling cash and credit card transactions and reconciling daily cash. * Ensure staff members’ success and member retention using our Y Way standard to deliver service excellence. * Discuss overdue accounts with members and collect fees. * All aspects of membership sales renewal, and retention * Handle complaints and concerns in a professional, courteous manner * Thorough understanding of current programs and promotions and the ability to communicate effectively. * Provide facility tours. * Complete accident/incident reports; assist with emergencies. * Handling booking requests for Wellness Centre Staff and Financial Assistance Appointments * General tidying, filing, and housekeeping duties of the membership area. * Prepare membership cards and assign access codes for Members Plus Locker. * Assist in community and facility events that further the Y’s mission, vision, and targets. **Qualifications/Experience:** * Experience in a front desk role * Fitness centre experience preferred * Customer service and sales experience * Intermediate computer skills * Excellent communication skills * CPR/1st Aid 1 **Note:** Successful candidates will be required to provide a current and satisfactory Criminal Record Check/ Vulnerable Sector Check and Child Abuse Registry Check. They will also be required to attend YMCA Child Protection Training. **We Offer:** * Employee and Family Assistance Program * YMCA Employee Membership **Apply Today!** Please email your cover letter and resume in one document to **hr@cb.ymca.ca** by 4:30 pm on **November 21, 2026**, referencing **PTMEMBER26.** W