Junior CRM Manager (all genders)

At flaconi, we believe that **diversity** fuels creativity, innovation and growth. It thrives in all its forms of beauty. Our team is a mosaic of individuals from different backgrounds, cultures and life journeys, all united by a shared passion for beauty. Our commitment is grounded in our core values, particularly **#trustinpeople**. We hold ourselves accountable for creating an environment where every employee feels honestly valued, heard and empowered to contribute their unique perspectives to foster belonging. flaconi is an **equal opportunity employer** and welcomes and encourages all qualified from all backgrounds and identities, regardless of ethnicity, race, gender identity, migration background, national origin, disability status, sexual orientation, religion, or age to apply. If you require specific support during the application or interview process – e.g. live captions, more time for the interview or the task in a different format – just let us know so that we can adapt the process accordingly. We will do our best to make this possible. Our Customer Relationship Management department is looking for a **Junior CRM Manager (all genders)** to take ownership of planning, designing, analyzing, and optimizing our international CRM campaigns. Are you open-minded, creative, and driven to work independently? Then apply now and become part of the team! **Your Role** * You execute end-to-end email, managing the entire "Creation to Send-out" process within SAP Engagement Cloud (Emarsys). * Manage targeting and segmentation, creating and optimizing customer segments to ensure relevant communication * Drive interactive campaign mechanics and gamification formats across our 19 international markets. * Leverage modern AI tools to streamline copywriting, scale content production, and uncover data-driven insights. * Act as the final QA checkpoint, ensuring bug-free campaigns and high-quality execution. * Monitor and analyze CRM KPIs, derive insights, and support actionable optimization recommendations * Collaborate closely with Creative, and Campaign Management teams in a cross-functional setup **Your Profile** * **Education:** Successfully completed studies, ideally in business administration, marketing, business psychology, media management, or a comparable apprenticeship. * **Experience:** Initial professional experience in the conception and operational management of CRM campaigns for new customer acquisition and retention is a plus. * **Languages:** Excellent language skills in both **English and German**. (Knowledge of an additional international flaconi market is a benefit). * **Skills:** Strong communication skills and outstanding organizational and coordination talent. * **Mindset:** Analytical thinking, an affinity for numbers, and a performance-oriented approach combined with a holistic business understanding. * **Creativity:** A proven sense of trends and the creativity to translate them into engaging campaigns. **What We Offer** *