Housing Resource Coordinator

*QVCC is committed to employment equity and inclusion. We strongly encourage applicants who increase the diversity of our staff team and have the ability to engage diverse communities in a safe and supportive way. Lived experience with housing instability is considered an asset for this position.* **Please email your cover letter and resume to hradmin@quadravillagecc.com with the subject line “Housing Resource Coordinator”.** **Only applications sent to this email will be considered.** Alternatively, applications may be dropped off at or mailed to 901 Kings Rd., Victoria, BC V8T 1W5. Job Title: **Housing Resource Coordinator** Reports to: Program Manager **Role:** Coordination, oversight and collaborative delivery of the Housing Resource Program (HRP), which provides anti-oppressive and low-barrier housing outreach support to individuals and couples experiencing housing insecurity. This service is delivered primarily by a team of volunteers supplemented by the Housing Resource Coordinator who also acts as the Senior Practitioner for the program. **Key Duties and Responsibilities** · Responsible for the overall policy/procedures, delivery and development of the Housing Resource Program · Recruit, interview, and screen potential HRP Volunteers · Work collaboratively and provide mentorship, training and supervision to other HRP volunteers · Facilitate regular HRP Volunteer meetings and build a sense of team within HRP · Act as the senior practitioner in this program, able to model good practice to volunteers and take on situations that may be too complex for available HRP volunteers · Facilitate regular performance appraisals and provide constructive feedback to volunteers on a regular basis · Schedule HRP volunteer shifts and back fill shifts as required · Approach work utilizing best practice strategies · Ensure the office and program environment is welcoming, suitable, respectful, clean, and safe for the operation of HRP appointments · Coach and train HRP Volunteers in awareness about various essential and otherwise beneficial services, programs and resources for individuals/couples seeking housing. This includes ensuring an effective HRP volunteer handbook is created and updated. · Coach, train, and support HRP Advocates in active listening, helping conversations, collaboration, problem solving, and addressing/responding to various hardships. · Responsible for ensuring the availability of 1-1 Housing Drop-In support sessions as well as the delivery of the group Housing Application Sessions. · Evaluates the Housing Resource Program and implements necessary improvements · Ensures that accurate records are maintained and provides regular verbal and written activity and statistical reports, including Quarterly Reports and Final Reports for funders · Ensures availability of tailored housing support and system navigation for individuals and couples, giving priority service to people who are not already connected to other support se