(Associate) Product Manager - Customer Lifecycle (f/m/x)

**About lemon.markets** ======================= We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank Group, we share a clear goal: we enable anyone to be an investor by making investing in capital markets more accessible. By combining dwpbank’s long-standing expertise and stability with lemon.markets’ technology-first mindset and speed, we are building a modern, modular securities services ecosystem. Together, we offer faster time-to-market, modular services, and a modern customer experience that helps financial service providers stay competitive and respond more flexibly in a changing market. **Your Mission** ---------------- As an (Associate) Product Manager in the Customer Lifecycle domain, you will drive the engine which makes sure our already onboarded customers have a positive experience. Furthermore, you will be responsible for making sure lemon.markets delivers on its ongoing regulatory commitments. Your remit also covers owning the tooling which our operations colleagues use every day and making sure these evolve in sync with evolving regulatory landscape as well as business growth. Reporting to the domain's Senior PM, you'll drive complex, multi-stakeholder commitments end-to-end. You'll work cross-functionally at lemon.markets and regularly interface with stakeholders from varying functional backgrounds. To be successful in this role, you should be able to bring stakeholders on the same page and drive a coherent product strategy aimed at improving the efficiency of processes which kick-in during the lifecycle of a customer with lemon.markets while making sure lemon.markets adheres to its regulatory obligations. **In this role you will:** -------------------------- * Contribute to the roadmap for the problem space end-to-end - i.e. from problem framing through to release, adoption and iteration. * Be embedded in a cross-functional team including operations and engineering, while engaging with other product teams, solutions engineering, and your colleagues in functions such as finance, risk and compliance. * Prioritise commitments against the domain strategy using quantitative and qualitative evidence, and share your trade-offs. * Propose forward-looking solutions that outlive the immediate ask, rather than one-off tactical fixes. * Interface regularly with your immediate customers and stakeholders to understand their pain points, capture feedba