Documentation and Training Analyst

The Documentation and Training Analyst will bring together approved future-state designs, business rules, exception scenarios, controls, system steps and readiness requirements into an integrated learning and documentation package. The role will partner closely with Product Owners, Business SME Leads, the SME pool, Change Management and Delivery teams while preserving clear accountability: SMEs establish the operational facts, Product Owners approve business outcomes and acceptance, and this role converts approved content into usable procedures and learning assets. This opportunity is well suited to someone who combines strong instructional design and technical-writing skills with business analysis, facilitation and disciplined document control. The successful candidate will be comfortable working in an agile transformation environment where designs evolve through validation, build, testing and release readiness. Position Responsibilities: Develop operational documentation * Create and maintain end-to-end procedures, standard operating procedures, job aids, quick-reference guides, checklists and knowledge articles for transformed business processes. * Translate approved future-state designs, requirements, business rules, controls, systems steps and exception paths into clear role-based instructions. * Validate procedure accuracy and completeness with the Business SME Lead, assigned specialists, Product Owner, Risk and Delivery partners. * Maintain version control, review history, ownership, effective dates and traceability from documentation to approved process and release artifacts. Design and deliver learning solutions * Conduct learning-needs analysis and define role-based learning objectives, curricula and delivery approaches for impacted employees and leaders. * Develop facilitator guides, participant materials, e-learning content, simulations, practice exercises, knowledge checks and performance-support tools. * Use realistic scenarios, business rules and exception cases to prepare users for both routine processing and human-in-the-loop decisions. * Deliver or coordinate instructor-led and virtual training, train-the-trainer sessions, knowledge transfer and post-launch reinforcement. Enable readiness and adoption * Partner with Change Management to align training with stakeholder impacts, communications, readiness activities, release timing and adoption measures. * Confirm that required procedures, learning assets, environments, access and facilitators are ready before deployment. * Support UAT and production-readiness activities by converting issues, defects and process clarifications into final documentation and learning updates. * Monitor completion, learner feedback, knowledge-check results, early performance indicators and support themes; recommend targeted reinforcement where needed. Support integrated transformation delivery * Work within sprint and release cadences, manage content dependencies and surf