Sales Administrator/Order Entry

AL-MAR Vinyl Products was one of Ontario’s first distributors of maintenance free vinyl decking, railing, and fencing systems. Since 1997 we’ve been a leader in the industry and pride ourselves in being the first to develop or bring in new innovative products. Operating out of a 3-acre property in Exeter, Ontario, our factory is approximately 15,000 Square Feet and we use state of the art computerized routing equipment. SUMMARY You would offer top notch customer service, striving for excellence in first impressions and creating lasting customer relationships. You will be self-motivated and capable to handle all or some of the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, and relaying information to team members. You will provide support to the accounting department maintaining financial records, assisting with invoices, and handling administrative tasks. You will ensure accuracy in financial documentation and assist in day-to-day financial operations. The candidate must be comfortable promoting Al-Mar’s line of vinyl, decking, railing and fence products. Our customers include; contractors, home improvement companies, small independent lumber yards, regional building material dealers and outlets. You will confidently service customers over the phone, by e-mail, and in person and maintain good relations with all customers. This position also includes other functions within the company to assist with inventory control, purchasing, shipping & receiving, and various clerical and administrative duties as needed, RESPONSIBILITIES * Provide service to all walk-in and existing customers in order to maintain and increase the company’s customer base and to achieve sales goals * Answer inbound phone calls and enquiries; direct calls as required * Process and record daily financial transactions, such as sales, purchases and expenses, ensuring timely vendor and client transactions. * Assist with day-today accounting tasks, including accounts payable and receivable. * Maintain accurate financial records and ensure compliance with company policies; Ensure confidentiality of financial data * Assemble data and prepare periodic and special reports, manuals and correspondence; Retrieve documents and files when requested * Read and route incoming mail and process outgoing mail * Provide admin and tech support for salespeople * Organize and maintain financial files, both digital and physical * Maintain office supply inventory * Develop a thorough understanding of all customer businesses and advising on the best product solutions to accomplish their objectives * Communicate and coordinate with Outside Sales representatives any issues with orders or customers in their area * Work with Outside Sales representatives to deliver and maintain programs and services * Keep showroom and work area tidy * Contact customers with shipment status and customer order follow-ups * Coordinate with Shipping/Production the be