Box Office Representative - Entertainment Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits **Job Description:** **Company:** Hard Rock Ottawa Hotel & Casino **Location:** Ottawa, Ontario **Job Type:** On Call Permanent **Is this a current vacancy?** Yes, this is an existing open position. **Compensation:** CAD $ 20/Hr. **Pre Employment Requirements:** Criminal Background Check **Mandatory Training Requirement:** Successful candidates must be available to attend a mandatory three (3) day paid compliance and orientation program as part of the onboarding process. **OVERVIEW:** The Box Office Representative is responsible for delivering exceptional guest service while managing ticket sales and guest inquiries for concerts, entertainment events, and special experiences at Hard Rock Hotel & Casino Ottawa. This role serves as a key point of contact for guests, ensuring a seamless ticket purchasing experience while promoting Hard Rock's commitment to world-class entertainment and hospitality. **RESPONSIBILITIES:** * Process ticket sales, exchanges, upgrades, and refunds in accordance with company policies. * Assist guests with event information, seating options, pricing, venue details, and promotional offers. * Handle cash, credit card, and electronic transactions accurately while maintaining balanced cash drawers. * Resolve guest concerns and inquiries professionally, escalating complex issues when necessary. * Maintain a thorough understanding of current and upcoming events, concerts, promotions, and property offerings. * Collaborate with the Entertainment, Marketing, and Guest Services teams to deliver a superior guest experience. * Ensure compliance with all company policies, gaming regulations, and responsible cash-handling procedures. * Utilize ticketing and point-of-sale systems to manage transactions and guest records. * Maintain a clean, organized, and welcoming box office environment. **EDUCATION AND /OR EXPERIENCE REQUIREMENTS:** * High school diploma or equivalent required. * Previous experience in customer service, retail, hospitality, entertainment, or ticketing environments preferred. * Experience handling cash and processing financial transactions accurately. * Strong interpersonal, communication, and problem-solving skills. * Comfortable working with ticketing software, point-of-sale systems, and Microsoft Office applications. * Ability to work flexible schedules, including evenings, weekends, holidays, and event days. * Must be eligible to obtain and maintain any required gaming licenses or registrations. **PHYSICAL DEMANDS:** * Ability to stand and sit for exte