Emergency Transfer Coordinator

**About Toronto Animal Health Partners** Toronto Animal Health Partners (AHP), located in North York, is a state-of-the-art 24-hour emergency and specialty referral hospital serving dogs and cats across the Greater Toronto Area and beyond. Our hospital was purpose-built to provide advanced veterinary care in an environment designed around collaboration, innovation, and exceptional patient outcomes. AHP brings together experienced veterinarians, RVTs, and board-certified specialists across a variety of disciplines, including Emergency, Critical Care, Surgery, Neurology, Cardiology, Internal Medicine, Oncology, Anesthesiology, and more. Our facility features sophisticated medical infrastructure, including advanced diagnostic imaging, an in-house laboratory, a dedicated ICU, and a 3 Tesla MRI, the first of its kind in private veterinary practice in Canada. Working at AHP means being part of a highly collaborative referral environment where teams across multiple specialties work together to provide comprehensive, advanced care for complex cases. **About the Role** We are looking for a highly organized, communicative, and detail-oriented Transfer Coordinator to join our team in a fast-paced emergency and critical care environment. The Transfer Coordinator plays a key role in coordinating patient transfers, supporting communication between referring veterinary hospitals and our medical teams, assisting with client communication and financial coordination, and helping ensure patients move efficiently through the hospital. This is a highly collaborative role that works closely with DVMs, RVTs, veterinary assistants, client service representatives, referring veterinarians, rescue organizations, and external referral hospitals. The ideal candidate is comfortable balancing multiple priorities, communicating confidently with both veterinary professionals and pet owners, and remaining calm and organized in a busy emergency environment. **What You'll Do** Transfer Coordination * Receive and coordinate transfer requests from referring veterinary hospitals. * Assess hospital capacity, including available staffing, treatment space, equipment, and appropriate medical services, to determine whether a patient can be accepted. * Coordinate with ER, Critical Care, and other hospital services to determine the most appropriate destination for each patient. * Document potential and confirmed transfers accurately in ezyVet. * Notify the appropriate teams of incoming transfers and ensure urgent or STAT cases are clearly communicated to the ER team. * Monitor hospital capacity as patient volumes and anticipated admissions change throughout the day. * Ensure all relevant medical records, diagnostic results, imaging, and other documentation are received from the referring clinic and attached to the patient's file. Critical Care Client Communication & Support * Attend morning ICU rounds and identify patients being managed by the Critical Care service. * Confirm the