Membership In Clinic Flow Coordinator

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you! This job is for a current vacancy. **The Role:** Medcan is recruiting for a full-time Membership In Clinic Flow Coordinator. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of clients through the clinic during their Year Round Care (YRC), Dedicated Care (DC), and Specialty appointments. **What You'll Do:** * Manage in-clinic or virtual flow during client’s YRC, DC, and/or Specialty Clinic visit * Coordinate with staff to ensure the client’s visit is productive and effective with exceptional service delivery * Welcome and greet clients, guide clients throughout their visit and check clients in and out of their appointments * Ensure clients receive maximum value time during their visit * Ensure compliance with all service metrics * Respond to client issues and enquiries * Foster client loyalty by creating a memorable experience * Handle client issues in a positive and professional manner * Problem solve in a fast-paced environment * Assist with Membership phone lines * Assist with Responding to all communications including e-mails and phone calls regarding client inquiries * Other administrative duties as required * Deliver an elevated, hospitality-inspired client experience through personalized, high-touch interactions that anticipate client needs, build trusted relationships, and create memorable moments across every point of interaction from clients. Act as an AI-enabled healthcare professional, using intelligent technologies, automation, and digital tools to enhance service delivery, increase capacity, reduce administrative burden, and enable more meaningful client interactions. **Training & Team Support:** * Support onboarding and training of team members as assigned * Work collaboratively with broader Membership teams to support continuity of care * Maintain compliance with service standards, documentation practices, and privacy requirements Participate in Physician onboardings as necessary **What You'll Need:** * Prior experience in similar role, or minimum of 1 year of healthcare experience * Education in health or a related discipline is an asset * Strong organization and time management * Excellent verbal and written communication skills * Intermediate level in MS Office * Proficiency with MS Office; experience with Salesforce and Accuro EMR considered an asset Demonstrated ability to follow standardized workflows and escalation pathways This is a full-time permanent position, working in clinic Tuesday to Saturday 8:30am-5pm with occasional Statutory Holiday shifts required on rotation. There may be opportunities to also sup