Information Technology Specialist

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. **Job Requisition ID:** 2026-03537 **Time Type:** Full time **Employee Group:** Staff **Job Category:** IT Support **Employment Type:** Permanent **Department:** Information Systems and Technology - Faculty Services - Arts **Hiring Range:** $73,695.42 - $92,119.28 **Posting Information:** This posting is for an existing vacancy. The internal posting deadline for this position is *November 12, 2026,* at 11:59PM. Anticipated hiring ranges: USG 9: $73,695 - $92,119 USG 10: $80,248 - $100,310 **Job Description:** Primary Purpose The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the Faculty of Arts. These responsibilities include management of computing environments and supporting infrastructure enabling and improving outcomes for administrative, teaching, and research computing in the Faculty. Key Accountabilities Provide excellent client service to the Faculty of Arts and associated individuals and groups in their use of computing and related technology. * Document client requests * Respond to initial requests for information or assistance within one business day, prioritizing response among multiple requests. * Work with clients to understand and resolve their computing and related technology issues. * Resolve problems where the incumbent has the required skills and resources. Forward problems to those who are best suited to solve them based on expertise and resource availability. * Keep clients informed of the progress toward resolution of their issues. * Develop the skills (appropriate to the incumbent’s USG level) to resolve client issues directly. * Communicate with clients and peers (within the department and elsewhere) effectively, clearly, and with empathy. * Provide documentation for both technical and non-technical audiences. * Record work activity for both internal and client use. Solve a wide range of problems creatively and efficiently. * Employ general principles to understand and solve problems. * Apply experience and judgement to explore possibilities, recognizing preferred approaches and solutions. Identify circumstances when standard approaches to problem solving are practical as well as those requiring creative thinking and ingenuity. * Use a disciplined approach to all aspects of problem resolution. * Adapt an abstract approach to problem solutions, to be able to choose and create general, scalable, standards-based solution