Description du poste
We are seeking an ambitious, high-performing **General Sales Manager** to lead our sales department to new heights. If you are a strategic thinker, a passionate mentor, and a data-driven leader who thrives in a fast-paced environment, we want to hear from you. We are a well established import dealer in the east end of the GTA. We pride ourselves on offering a world-class portfolio of import vehicles, backed by an uncompromised commitment to customer service and innovation.
**The** **General Sales Manager (GSM)** is responsible for managing all aspects of the new and pre-owned vehicle sales departments. You will oversee profitability, volume, inventory turn, and customer satisfaction (CSI) scores. As a core leader, you will manage, coach, and inspire our sales teams, finance managers, and administrative support to meet and exceed dealership KPIs.
**Key Responsibilities**
* **Team Leadership:** Hire, train, and manage the performance of sales consultants, F&I managers, and floor managers to maintain an elite, cohesive team.
* **Sales Execution:** Formulate and execute daily, monthly, and annual sales goals, projections, and marketing strategies for both new and pre-owned vehicle departments.
* **Inventory Management:** Monitor market trends to acquire, price, and manage a highly competitive and profitable inventory mix.
* **Financial Control:** Oversee deal structuring, financing options, and trade-in valuations to maximize gross profits while ensuring transparency and regulatory compliance.
* **Customer Experience:** Champion a culture of excellence, directly resolving escalated customer concerns to maintain superior CSI scores and factory compliance.
* **OEM Relationship:** Act as the primary point of contact for import manufacturer representatives, ensuring dealership practices align with factory programs and standards.
**Qualifications & Experience**
* **Experience:** Minimum 5–7 years of automotive sales management experience, preferably within an import or luxury automotive dealership setting.
* **Track Record:** Proven ability to hit volume goals, optimize finance & insurance product penetrations, and manage strict inventory turn cycles.
* **Leadership Skills:** Exceptional capability in coaching sales personnel, conducting daily sales meetings, and structuring transactions for maximum efficiency.
* **Tech Savvy:** High proficiency with dealership software systems, including CRM platforms (e.g., CDK , One Eighty, ), DMS tools, and digital marketing portals. Solid understanding of Microsoft Office.
* **Licensing:** Valid driver's license with a clean driving record, and appropriate provincial licensing credentials OMVIC registration.
**What We Offer**
* Competitive base salary with aggressive, performance-linked bonus and commission structures.
* Comprehensive health and dental benefits plan.
* Company-provided executive demonstrator vehicle or vehicle allowance.
* Paid time off, company events, and continuous factory training opportun