Program Manager - Operations

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements. **Why WestJet:** Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success. Join us, this is where your career story takes off. **Overview of the role:** WestJet is seeking a Program Manager, Operations. This is an exciting opportunity to join one of WestJet’s most impactful teams, playing a key role in advancing our ElevateOps strategy and driving enterprise-wide performance improvements. The team has been instrumental in delivering initiatives that enhance operational reliability, improve the guest experience, and contribute to the strong performance outcomes that have earned WestJet industry recognition for on-time performance and completion factor results. Reporting to the Senior Manager, Operations Performance, you will lead complex, cross-functional initiatives that transform strategic priorities into actionable plans and measurable business outcomes. Partnering closely with senior operational leaders, you will identify opportunities for improvement, solve complex business challenges, and guide initiatives from concept through execution. You will establish program governance, drive delivery excellence, and develop meaningful performance measures while fostering stakeholder alignment, engagement, and accountability. This role combines strategic thinking, operational problem-solving, and program leadership, requiring someone who can effectively navigate between strategy and execution, while influencing outcomes across diverse teams and organizational levels. As a member of this high-performing team, you will play a key role in shaping the future of operational performance at WestJet, delivering initiatives that drive measurable improvements and lasting business outcomes. **Key deliverables include:** * Lead a portfolio of operational performance and transformation initiatives, including opportunity identification, prioritization, roadmapping and delivery. * Partner with senior leaders to diagnose business challenges, evaluate opportunities and develop recommendations, business cases and implementation plans. * Lead complex cross-functional programs and projects, managing scope, milestones, risks, dependencies and outcomes. * Facilitate executive steering committees, working groups and stakeholder sessions, creating alignment and driving decisions. * Build executive-level recommendations and presentations that translate complex analysis into clear decisions, actions and next steps. * Mobilize teams and drive delivery across organizational boundaries without direct authority. * Track outcomes and adapt plans to ensure initiatives deliver sustain