information technology (IT) support technician

Tâches : Responsibilities Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Provide customer service Manage incidents Exigences : English Compétences : Credentials Certificates, licences, memberships, and courses CompTIA Security+ Certification Information technology infrastructure library (ITIL) Certification Microsoft Certified Solutions Associate (MCSA) Microsoft certified IT professional (MCITP) Network+ Certification Microsoft Certified Systems Engineer (MCSE) A+ Certification Avantages : Benefits Health benefits Dental plan Disability benefits Health care plan Vision care benefits Financial benefits Mileage paid Other benefits Free parking available Learning/training paid by employer

– CAD / year