customer service representative - call centre

Tâches : Responsibilities Tasks Answer written and oral inquiries Address customers' complaints or concerns Answer inquiries and provide information to customers Arrange for billing for services Arrange for refunds and credits Explain the type and cost of services offered Issue receipts and other forms Maintain records and statistics Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Explain procedures, risks and benefits to clients Maintain and manage digital database Answer clients' inquiries and provide information Consult with clients after sale to provide ongoing support Exigences : Bilingual Compétences : Additional information Security and safety Basic security clearance Driver's validity licence check Transportation/travel information Valid driver's licence Work conditions and physical capabilities Attention to detail Fast-paced environment Work under pressure Repetitive tasks Personal suitability Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Organized Team player Initiative Judgement Ability to multitask Quick learner Avantages : Benefits Financial benefits Bonus

16.0–18.0 CAD / hour