guest services agent - hotel

Tâches : Responsibilities Tasks Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Exigences : English Compétences : Additional information Work conditions and physical capabilities Fast-paced environment Personal suitability Client focus Avantages : Benefits Health benefits Dental plan Health care plan Other benefits Other benefits Parking available Wellness program

22.0– CAD / hour