IT Support Specialist

Job Title: IT Support Officer Location: Lekki, Lagos (On-site) About the Role: We are looking for a proactive and reliable IT Support Officer to provide technical support to staff, maintain our IT systems, and ensure smooth day-to-day operations across hardware, software, and network infrastructure. Key Responsibilities: - Provide first-line technical support to staff for hardware, software, and network issues - Install, configure, and maintain computers, printers, and other IT equipment - Troubleshoot and resolve system, network, and internet connectivity issues - Set up and manage user accounts, emails, and access permissions - Maintain and update IT inventory, asset records, and documentation - Ensure data backup, system security, and antivirus protection - Support office applications including Microsoft 365, Google Workspace, and Zoom/Teams - Assist with onboarding of new staff on IT systems and tools - Liaise with external vendors and service providers for repairs and maintenance - Ensure IT policies and best practices are followed across the organization Requirements: - Minimum of 1-2 years experience in IT support or a similar role - Strong knowledge of Windows OS, Microsoft Office, and basic networking (LAN/WAN, Wi-Fi, routers) - Experience with printer, hardware, and software troubleshooting - Basic knowledge of cybersecurity and data protection - Good communication skills and ability to explain technical issues clearly - Ability to work independently, prioritize tasks, and respond promptly to support requests Skills That Will Be an Added Advantage: - Knowledge of CCTV, access control, or VoIP systems - Experience with cloud tools and remote support - IT certifications such as CompTIA A+, Network+, or ITIL How to Apply: Interested and qualified candidates should send their CV to hr@itwize.comand copy precious@opsolicitors.com Subject line: Application - IT Support Officer <