Sales Specialist and Customer Representative

WE ARE HIRING: SENIOR SALES AND CUSTOMER REPRESENTATIVE Location: Ikeja, Lagos Employment Type: Full-time, on-site Core Focus: Telesales, lead conversion and closing sales Can you turn an enquiry into a paid enrolment? Easyway Language School is looking for an experienced, persuasive and results-driven sales professional who can confidently engage prospective students over the phone, understand their needs, address objections and close sales. Sales is at the centre of this role. You will be expected to take ownership of leads, follow up consistently and convert interest into registrations and payments while delivering a professional customer experience. ABOUT EASYWAY Easyway German Language School provides German-language education, examination preparation and support for learners pursuing academic, professional and personal goals. As a licensed ÖSD examination centre, we connect structured language training with access to internationally recognised German-language examinations. Our team supports a diverse community of learners preparing for opportunities in Germany and other German-speaking countries. We are seeking a strong sales professional who can communicate the value of our programmes and help prospective students make informed decisions. THE ROLE As our Senior Sales and Customer Representative, you will manage the sales journey from first contact to paid enrolment. A significant part of your daily work will involve inbound and outbound telephone calls, structured follow-ups, objection handling and closing. You will also support students through registration and onboarding, maintain accurate records and coordinate with relevant departments to ensure that the commitments made during the sales process are fulfilled. KEY RESPONSIBILITIES 1. Telesales and closing Make outbound calls to new enquiries, assigned leads, previous prospects and other appropriate contacts. Handle incoming sales calls confidently and guide prospects towards suitable programmes. Identify each prospect’s goals, current language level, preferred learning format, budget and readiness to enrol. Clearly explain course benefits, schedules, fees, payment options and registration requirements. Handle objections about pricing, timing, location, online learning and programme suitability. Ask for the sale, agree clear next steps and follow through until registration and payment are completed. Work towards agreed enrolment, revenue and conversion targets. 2. Lead management and follow-up Manage an assigned pipeline of prospects and maintain consistent follow-up through calls, WhatsApp and email. Prioritise leads according to their level of interest and readiness to register. Re-engage prospects who previously enquired but did not enrol. Record conversations, objections, agreed actions and follow-up dates in the designated CRM or tracking system. Ensure that enquiries receive timely attention and that qualified leads are not lost through poor follow-up. Maintain ownership of each lead through conversion and handover. 3. Consultative selling and relationship management Recommend suitable programmes based on the student’s needs and eligibility. Identify appropriate opportunities for students to progress to further language levels or enrol in relevant additional services. Build trust through accurate information, clear communication and reliable follow-through. Maintain positive relationships with students, parents, sponsors and referral partners. Present Easyway’s services confidently without making unsupported promises about examination results, employment, admission or visa outcomes. 4. Customer service and admissions support Welcome prospective and current students and provide professional assistance in person and remotely. Support registration, documentation and onboarding processes. Coordinate payment confirmation with the appropriate team and maintain accurate enrolment records. Address customer concerns calmly and escalate issues that require management intervention. Work with the academic and operations teams to ensure a smooth transition from enrolment to classes. Keep students informed about relevant schedules, requirements and next steps. 5. Sales reporting and improvement Prepare accurate daily and weekly reports on calls, follow-ups, registrations, payments and outstanding opportunities. Track conversion rates and identify where prospects drop out of the sales process. Share recurring objections and customer feedback with management and the marketing team. Recommend improvements to call scripts, follow-up methods and sales processes. Demonstrate senior-level ownership and contribute practical ideas that improve team performance. WHAT SUCCESS LOOKS LIKE Your performance will be assessed primarily through measurable sales results, supported by the quality of your customer interactions and records. Key measures will include: Paid student enrolments and revenue generated. Conversion of assigned leads into paying students. Consistent progress towards agreed sales targets. Timely follow-up and effective management of outstanding leads. Accurate reporting and clear visibility into your sales pipeline. Professional customer service and a smooth onboarding experience. QUALIFICATIONS AND EXPERIENCE We are looking for candidates who have: Proven experience in telesales, telephone-based sales or a closely related role involving regular sales calls and closing. A demonstrable record of converting enquiries into paying customers and achieving sales targets. Strong closing skills and the confidence to ask for commitment and payment professionally. Experience handling objections and maintaining productive conversations with hesitant prospects. Excellent spoken and written English, a clear telephone manner and strong listening skills. The ability to explain services persuasively and tailor conversations to individual customer needs. Strong follow-up discipline, organisation and attention to detail. Experience using email, WhatsApp Business, spreadsheets and CRM or lead-management systems. The ability to manage multiple prospects without losing track of commitments or follow-up dates. Resilience, accountability and the ability to remain professional when facing rejection or difficult conversations. Availability to work full-time on-site in Ikeja, Lagos. Experience in education, language training, professional training, admissions or study-abroad services is an added advantage. Familiarity with German-language learning is helpful, but demonstrated sales ability and telesales experience are the strongest priorities. WHO SHOULD APPLY? This role is suitable for someone who enjoys speaking with people, is comfortable making frequent sales calls and takes pride in closing business. You should be able to explain your previous sales responsibilities, the targets you worked towards and the results you achieved. Customer service experience is valuable, but applicants must also demonstrate the ability to sell. HOW TO APPLY Send your CV to germanprivateclass@gmail.com and copy info@easywaylanguageschool.com with the subject: Application – Senior Sales and Customer Representative In your email, briefly describe: Your telesales and closing experience. A sales target you achieved or exceeded, with figures where possible. The types of products or services you have sold. Your availability to resume and work on-site in Ikeja. If you can build trust over the phone, handle objections confidently and turn conversations into paid enrolments, we would like to hear from you. #Hiring #Telesales #SalesJobs #LagosJobs #IkejaJobs #CustomerExperience #EasywayLanguageSchool <