Head of Operations (IMTO/ Cross-border payment experience required)

Job Title: Head of Operations Work mode: Hybrid Location: Lagos Island, Nigeria (Hybrid) Starting Salary: N1,500,000 net monthly + other benefits. Our client, a startup licensed International Money Transfer Operator (IMTO) is seeking an experienced Head of Operations to oversee and optimise its payment operations, drive efficiency, and support business growth. Key Responsibilities * Oversee end-to-end cross-border payment operations, including transaction processing, settlements, and reconciliations. * Manage relationships with banking partners, payment service providers, and other key stakeholders. * Monitor operational performance, resolve transaction issues, and improve turnaround times. * Work closely with Compliance, Technology, Product, Finance, and Customer Service teams to ensure seamless operations. * Identify operational risks, streamline workflows, and implement scalable processes. * Lead the operations team and drive performance against agreed KPIs. Key Requirements * 7 years' relevant experience in operations, preferably within cross-border payments, fintech, or international money transfers. * Proven experience managing payment operations, settlements, reconciliations, and financial service providers. * Strong understanding of international payment flows, AML/ KYC requirements, and operational risk management. * Demonstrated leadership, analytical, problem-solving, and process improvement skills. * Experience working in a startup or high-growth fintech environment is an advantage. Interested candidates with demonstrable cross-border payments experience should submit their CV for consideration via hr@fmragency.com and https://bit.ly/Fmragency2 <