Order Fulfillment Officer

Role Description The Order Fulfillment Officer is a full-time, on-site role based in Ketu. This role is responsible for coordinating the movement, storage, and distribution of supplies and guest-related items within the hotel. Day-to-day tasks include receiving and verifying incoming orders, managing inventory levels, preparing and dispatching internal requests to various departments, and ensuring timely delivery of items to guest rooms, event spaces, and service areas. The officer will maintain accurate records, track stock usage, and work closely with procurement, front office, housekeeping, and food and beverage teams to avoid shortages and delays. The role also involves monitoring vendor deliveries, resolving order discrepancies, and continuously improving logistics processes to support efficient hotel operations. Qualifications KEY RESPONSIBILITIES * Pick, verify, pack, and prepare customer orders accurately for dispatch. * Receive, arrange, label, and monitor inventory within the warehouse. * Process waybills and other dispatch documentation. * Coordinate closely with dispatch riders to ensure timely order collection and delivery. * Ensure all orders scheduled for same-day dispatch are processed within the required timeframe. * * Maintain accurate records of inventory movement, order fulfillment, and dispatches * Assist with Cash-on-Delivery (COD) verification and reconciliation. * Track returned, cancelled, failed, and undelivered orders. * Liaise with the sales/customer service team regarding order status and fulfillment issues. * Maintain a clean, organized, and efficient warehouse environment. * Support smooth day-to-day fulfillment operations, particularly during high-volume periods. REQUIREMENTS * Minimum 2 years’ relevant experience in warehouse, logistics, order fulfillment, e-commerce operations, or a similar role. * Strong organizational and time-management skills. * Excellent attention to detail and accuracy. * Ability to work under pressure and meet tight dispatch deadlines * Basic knowledge of inventory management applications/software. * Ability to handle COD records and basic reconciliation. * Good communication and coordination skills. * Must be physically and operationally prepared for a fast-paced e-commerce environment. * Must be willing to work early mornings and/or late evenings when required to support same-day dispatch. 📩 How to Apply:
Send your CV to jusnaturaleconsulting@gmail.com “Order Fulfillment Officer” as email subject <