Legal Operations Associate

<h3>Role Description</h3> <p><a href="https://jobicy.com/company/dropbox" target="_blank" rel="noopener">Dropbox</a> is seeking a highly organized and strategic Legal Operations Associate to join our Legal team. This individual will play a critical role in supporting the operational infrastructure that underpins our legal function. You will manage and optimize multiple legal systems, partner cross-functionally with internal teams, and serve as a key driver of efficiency and innovation across the legal organization.</p> <p>The ideal candidate brings deep experience in legal operations, is technically proficient in legal platforms like JSM, Confluence, Ironclad and legal AI tooling, like Spellbook, and thrives in a collaborative, fast-paced tech environment. This role is highly visible and provides a unique opportunity to shape how Dropbox’s Legal team operates today and scales for tomorrow.</p> <h3>Responsibilities</h3> <ul> <li>Design and lead legal team workflows, policies, and processes to improve efficiency.</li> <li>Implement and manage legal technology tools (e.g., CLM, eBilling, matter management).</li> <li>Drive legal department KPIs, reporting, and dashboards to measure performance and value.</li> <li>Support the rollout of Legal’s front door in Jira Service Management and the onboarding of additional Legal teams, including testing changes, documenting configurations, and training users.</li> <li>Oversee outside counsel and legal vendor engagements, onboarding, and billing.</li> <li>Manage the legal team’s tech stack and collaborate with IT as needed.</li> <li>Partner with IT, Finance, Procurement, Compliance, and other key teams on operational initiatives.</li> <li>Ensure smooth communication between Legal and business stakeholders.</li> <li>Partner with Legal teams to translate process needs into practical configurations and refine workflows based on user feedback and request trends.</li> <li>Coordinate with CIT and the Atlassian team for platform guidance, troubleshooting, integrations, and changes requiring broader technical support.</li> <li>Maintain centralized repositories for contracts, templates, policies, and legal knowledge.</li> <li>Help maintain Legal’s Confluence knowledge base, working with subject-matter owners to organize approved guidance and support self-service and AI-assisted responses.</li> <li>Lead or support legal projects from planning to execution, including process improvement and change adoption.</li> <li>Identify opportunities for automation and implement solutions to reduce manual workload.</li> </ul> <h3>Requirements</h3> <ul> <li>3+ years of experience in legal operations, strong track record for project management, or operations roles within a legal department or law firm.</li> <li>Tech industry experience and familiarity with commercial transactions strongly preferred.</li> <li>Background experience with legal systems and technologies such as JSM, Confluence, Ironclad, Spellbook, and Brightflag knowledge