Service Team Leader 80-100%

--- base: / meta-keywords: meta-viewport: width=device-width, initial-scale=1.0 ---   Service Team Leader (f/m/d) 80-100% ==================================== At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.   This position reports to: Service Manager Your Role and Responsibilities In this role, you will lead a regional service team with diverse expertise in service planning, order processing, and service execution within the Electrification business area. Together with your team, you will ensure comprehensive customer support for Uninterruptible Power Supply (UPS) systems across the -speaking region of Switzerland. Reporting directly to the Head of Service UPS Systems, you will make a significant contribution to the implementation of the service strategy and the promotion of business growth. Through efficient planning and targeted allocation of resources, while ensuring compliance with established processes, procedures, and guidelines, you will drive high service quality and operational excellence. You will be mainly accountable for: Leading, coaching, and developing a regional service team consisting of Service Coordinators, Order Handling Specialists, Technical Support Engineers, and Field Service Technicians, while fostering a motivating, safe, and performance-oriented work environment. Taking overall responsibility for all service activities, customer orders, and maintenance operations within the region, ensuring the achievement of quality, performance, and commercial targets, maintaining customer relationships, and delivering high levels of customer satisfaction. Providing operational support to the team (approximately 60% of the role) in service planning (FSL), including the review and approval of weekly reports and expense claims. Ensuring the implementation of and compliance with all