Senior Fraud Officer

--- base: meta-keywords: meta-viewport: width=device-width, initial-scale=1.0 title: Senior Fraud Officer ---   Senior Fraud Officer ==================== At Swissquote, we’re all in. All in to shake things up. All in to build the bank people actually want to use. All in to make finance less boring — and a lot more powerful. We’re Switzerland’s leading digital bank — 1,500+ people across Europe, the Middle East and , building real financial solutions for over a million clients worldwide. From trading and investing to everyday banking, we cover the full picture. We move fast, but we build things we’re genuinely proud of. Have a look behind the scenes by checking on Instagram. Growing fast creates room. Room to try things, own things, and grow at a pace most places can’t offer. Whether you like the spotlight or prefer to just put your head down and do great work, there’s space for both here. We’ve ditched the dress code — but never the chance to celebrate. Big win or small, we make it count. The kind of place where the atmosphere takes care of itself. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success. Feeling it? It’s a good start. Apply. We are looking for a Fraud Officer to join our Middle Office – Anti-Fraud & Financial Crime Center team. The successful candidate will have excellent communication and organizational skills and an acute sense of attention to detail. RESPONSIBILITIES Effectively communicate with our internal customer support team in order to resolve dispute requests. Process dispute related transactions in the respective internal and card scheme systems (Visa and MasterCard platforms). Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity. Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance. Resolve issues on behalf of ca