CRM & Business Process Specialist

--- base: meta-keywords: meta-viewport: width=device-width, initial-scale=1.0 title: CRM & Business Process Specialist ---   CRM & Business Process Specialist ================================== We are Sonic Suisse Sonic Suisse is a comprehensive network of regional laboratories with more than 2,500 employees at locations in -, French- and Italian-speaking Switzerland. We are part of the global Sonic Healthcare Group, a leading provider of medical diagnostic services. We are committed to the well-being of our customers and their patients and thus make a decisive contribution to medical care throughout Switzerland on a daily basis. High quality standards and the continuous training of our employees guarantee the safety and validity of our analyses and test results. Whether in laboratory medicine, in the administrative area or in support functions: We offer you a meaningful working environment with diverse development opportunities, room for personal initiative and a corporate culture. Purpose of the job To strengthen our Commercial Operations team, we are seeking an engaged, communicative, and execution-oriented CRM & Business Process Specialist (m/f/d) to join us in Kriens, Niederwangen, or Lausanne. Your Impact in This Role In this versatile role, you will be responsible for the operational support and continuous development of our CRM system (Salesforce) as well as the optimization of business processes across Sonic Suisse. You will work closely with the Head of Commercial Operations and the CRM Manager helping to ensure efficient, transparent, and data-driven processes throughout the network. Your Responsibilities ; Manage the day-to-day operation and continuous development of the CRM system ; Analyze business requirements together with stakeholders and translate them into technical solutions ; Configure and enhance Salesforce objects, fields, page layouts, and validation rules ; Identify opportunities to improve CRM-related processes ; Design and implement Sa