Digital Product Support Specialist

OEKO-TEX® is a scheme owner in the field of textiles and leather with headquarters in Zurich, Switzerland. Based on its broad expertise, OEKO-TEX® offers various certifications for textiles, clothing, leather goods, chemicals and sustainable production conditions. OEKO-TEX® certifications and labels enjoy a high reputation worldwide among partnersin the industry and consumers. To complement and support our IT team at our head office in Zurich, we are looking for a committed, flexible and effective Digital Product Support Specialist (80-100%). Digital Product Support Specialist (80-100% - f/m/d) We offer you a dynamic role with the opportunity to make a real impact, contribute your ideas, and help shape the future of sustainability standards in a global context. Your area of responsibility: Experience working in a support environment for a digital product, 1st and 2nd line Ownership mentality of customer issues through resolution Excellent communication skills, able to translate complex concepts into concise explanations and summarize customer issues to technical and non-technical audiences Strong problem-solving skills, able to diagnose issues quickly, identify root causes and find practical solutions Empathy, adaptability and resourcefulness in providing support Your profile: Experience in the textile industry is a plus Ability to administer a customer support tool like Zendesk, and train/support colleagues with it Capability to create custom templates, build automatizations, and optimize support processes Capability to create detailed, easy to understand support and training content Professional working proficiency in German to support German-speaking customers What we can offer: OEKO-TEX® offers you a responsible, versatile and attractive job in an international environment. The excellent brand name, forward-looking products and a motivated team will flank your activities. A responsible and impactful role in an international environment The opportunity to shape a