Description du poste
As one of the key providers for our client, a private bank in Zurich, Swisslinx are looking for a German speaking Senior IT Program Manager/PM to lead a strategic ServiceNow programme and deliver complex ITSM projects across an enterprise environment. IT Programme / Project Lead Infrastructure (IT Service Management) Job description: Translating programme objectives into actionable work packages Managing project scope, timelines, budgets, costs, resources and delivery progress Coordinating release planning, platform upgrades and technical dependencies with the ServiceNow Platform team Aligning projects with the ServiceNow roadmap and wider strategic objectives Ensuring compliance with internal governance frameworks and delivery standards Maintaining the quality and compliance of all project deliverables Providing timely and transparent reporting to sponsors, steering committees and senior management Working closely with Global IT Service Management and IT Service Engineering teams to define priorities Identifying and engaging key technical and business stakeholders Managing risks, issues and dependencies across multiple projects at programme level Leading and motivating cross-functional project teams Coordinating external vendors and contractual deliverables Ensuring the successful transition of completed solutions to operational teams About the customer: Our client is an established international financial services organization with a strong presence in Switzerland and a highly developed global IT landscape. As an IT Programme / Project Lead, you will manage a ServiceNow programme and ensure the end-to-end delivery of related IT projects, from feasibility and planning through execution and operational handover. The role will be 60-80% PM/20-30% Program Manager. The hire will control an annual budget of CHF 0,5-1,0 M, with a program around all these initiatives (there are 5-6 projects in parallel) involving a global matrix team. Requirements: At least 10 years of pr