Senior Workplace Engineer

We are looking for a skilled and motivated Senior Workplace Engineer to join our team in Lausanne or Aarau on a hybrid basis. Our client is a leading international company headquartered in Switzerland with operations across multiple countries. They are currently undergoing a significant digital transformation, transitioning their workplace management from on-premises environments to cloud-based services. In this role, you will strengthen the IT team and help deliver high-quality support and services to end users across the organization. You will provide ongoing support for enterprise information systems and apply strong analytical skills to resolve issues related to the integration, deployment and operation of digital workplace solutions, including the Azure Virtual Desktop platform. Responsibilities Handle complex incidents escalated from Level 1 and Level 2 support, including large-scale crashes and operating system malfunctions Perform root cause analysis by reviewing logs, crash dumps and related technical data to identify recurring issues and their underlying causes Provide ongoing support, including on-site assistance when required, by identifying appropriate solutions and addressing user knowledge or capability gaps Apply strong problem-solving skills to understand user pain points and resolve issues effectively as they arise Support continuous improvement by deploying automated patches through endpoint management tools and maintaining device compliance with security and hardening standards Use scripting languages such as PowerShell to automate recurring administrative tasks and corrective actions Draft and maintain technical procedures and share knowledge with Level 1 and Level 2 support teams Contribute to the development and maintenance of governance frameworks and standards for productivity tools and workplace services Understand business needs and support the collection and clarification of functional requirements Create training materials, such as tip s