Customer Service Representative

Ref 2590776 | Date: 12 Nov 2026 !Gi Life Sciences Customer Service Representative For our client based in the Canton of Fribourg and operating in the Medical Devices industry, GI Life Sciences is looking for a: Customer Service Representative Temporary assignment (12 months) Start date: Early January or sooner Join an international environment where your customer-oriented mindset truly makes a difference. Do you enjoy being at the heart of operations, coordinating with multiple stakeholders, and ensuring an outstanding customer experience? Are you looking for a diverse role that combines customer relations, order management, and continuous improvement in a demanding environment? Then this opportunity could be the right fit for you. Your Mission : As a Customer Service Representative, you will be responsible for the complete management of customer orders, ensuring a smooth process from order receipt through to delivery. Acting as a key interface between customers and internal departments, you will help maintain a high level of customer satisfaction while actively contributing to process improvement and digitalization initiatives. Your Responsibilities : Manage and monitor international customer orders throughout the entire order lifecycle. Serve as the primary point of contact for customers regarding orders, deliveries, and lead times. Coordinate activities with Supply Chain, Finance, Quality, and Logistics teams. Anticipate and resolve operational issues to ensure customer satisfaction. Participate in continuous improvement and process digitalization projects. Contribute to workflow optimization and the enhancement of internal procedures. Support organizational change initiatives in a dynamic and evolving environment. Ensure accurate tracking of performance and customer service quality indicators. Your Profile : Degree or training in Business Administration, Logistics, or an equivalent field. Minimum 3 years of experience in Customer Service, Order Management, or Su