ICT Support (m/f/d) 80-100%, Main Workplace Burgdorf

To strengthen our team, we are looking immediately or by arrangement for a fixed term until 30 June 2027 (with the option of permanent employment) for an ICT Supporter (m/f/d) 80-100% in Burgdorf. Your tasks • Handling support requests in 1st and 2nd level support • Supporting employees on site, remotely and by telephone • Installation, configuration and maintenance of clients, peripheral devices and standard software • Management of user accounts, permissions and end devices • Analysis and resolution of faults as well as sustainable problem solving • Active participation in ICT projects and rollouts • Documentation of processes, instructions and solutions • Support in the operation and further development of the Microsoft 365 environment • Ensuring professional and customer-oriented ICT support • Participation in the optimisation and further development of the ICT infrastructure These skills are advantageous but not mandatory: • Experience with Azure AD and Microsoft Intune • Knowledge in the area of Mobile Device Management (MDM) • Basic knowledge of networks • Experience with PowerShell • Interest or knowledge in the field of IT security • Experience with ERP or specialised applications is an advantage • Knowledge in the administration of Microsoft Teams You bring with you: • Completed training in the field of computer science (EFZ) or comparable qualification • Experience in ICT support or helpdesk is an advantage • Very good knowledge of Microsoft 365 and common IT systems • Experience in project management • Knowledge of networks, Active Directory and hardware support • Customer-oriented, independent and reliable working style • Very good German skills are essential, English skills are an advantage • High service and customer orientation • Flexible, resilient and discreet personality • Analytical thinking • Communicative and service-oriented working style • Calm and solution-oriented manner – even in hectic situations • Independent, organised and responsible working style • Team player and enjoyment of collaboration • Willingness to go the extra mile What we offer: • Short decision-making paths and active participation • Progressive employment conditions and a modern workplace at the Burgdorf location • Free parking spaces • Choice option for the pension fund • Full coverage of the costs of non-occupational accident and daily sickness allowance insurance • Opportunity and support for individual further development • A dynamic team with lots of fun • An innovative environment in a company that actively invests in new ventures and drives innovation – personal responsibility and scope for design are guaranteed! Does this all sound like you? Then we definitely should get to know each other! We look forward to receiving your complete (CV, references and diplomas) application documents including your desired salary and availability. We do not accept dossiers from personnel service providers.