Technical Sales Manager Service Team Leader 80 - 100% (m/f/d)

What is my role? Our client is looking for a team leader for technical customer service (m/f/d) who will take on the professional and personnel management of a small, well-coordinated service team. You currently lead four service technicians and a specialist for deployment planning and billing. Your tasks include: • Active sales and preparation of offers for service activities • Ensuring smooth processing of service processes via the ERP system • Optimisation and further development of service processes • First point of contact for service enquiries and technical customer concerns • Ensuring high service quality and customer satisfaction • Budget responsibility for the service department • Professional and personnel management as well as further development of the service team (4 people) What do I need to be successful? You bring the following: • Technical basic training in electrical engineering, electronics, automation or comparable • Further training as a technical sales manager is an advantage • Experience in handling ERP and service management systems • Several years of experience in technical service or customer service • Strong hands-on mentality and enjoyment in getting involved yourself • Enjoyment of customer contact, consulting and active service sales • Organisational strength, communication skills and assertiveness • Experience in team leadership is an advantage What are my benefits? Here is what awaits you: • A varied combination of customer care, service operations, technology and leadership • The opportunity to actively further develop and expand the service business • Exciting customer projects in the field of modern energy and power supply systems • An innovative working environment in a future-oriented market • One to two days home office possibility. • A collegial and familiar team • Flexible working conditions • The chance to sustainably shape service processes and digital solutions What distinguishes the company? Our client is an internationally active, technically established company that develops and implements high-quality solutions for energy and power supply. The systems are used, among other things, in demanding areas such as industry, infrastructure, telecommunications and other critical applications. With technically sophisticated, customer-specific solutions and comprehensive service, the company offers its customers reliable and long-term solutions for secure energy supply. Languages German: C1 - business fluent French: C1 - business fluent English: an advantage Work location Zurich Vacancy number VA-YXJ-LH9