Customer Desk Advisor (a)

A does not only stand for AKB, but for all those who work at the attractive Amployer in the canton of Aargau in an approachable and diverse A work environment. Although numbers are important to us, you are not just a personnel number here. We offer you an interesting role with appreciation for your personality. Within AKB as well as in the application process, we maintain a respectful and appreciative informal culture. Dare to address us informally. What to expectWe live the modern working world and offer you a varied working day. Home office is possible after induction and upon meeting the requirements, two to three days per week. • You competently and solution-orientedly advise customers by telephone. • You receive customer requests, handle them independently and conclusively or forward them specifically to the responsible department. • You take over the telephone representation of customer advisors and ensure reliable availability. • You recognise customer needs, offer suitable solutions and thus make an important contribution to a convincing customer experience. • You carry out the associated administration carefully, efficiently and with quality awareness. • You continuously develop your advisory skills in daily customer contact and regularly receive feedback in a dynamic team. • You work in an environment where customer concerns, priorities and situations change daily. What you bring• Ideally, you have experience in the banking environment. A completed basic banking education is an advantage. • Alternatively, you have completed a commercial apprenticeship in another industry and already gained experience in customer contact. • You communicate in a friendly, clear and target-group appropriate manner – even in demanding conversation situations. • You understand German and Swiss German perfectly and have excellent written and spoken German skills. • You enjoy telephone contact with people and know how to respond to different concerns and needs. • You can set priorities, think in networks and keep an overview even with several incoming requests simultaneously. • You work independently, reliably and carefully. Discretion and responsible handling of customer data are a matter of course for you. • You are willing to acquire specialist knowledge independently and with professional support. • You are open to change, actively approach new situations and implement suitable solutions convincingly. • Continuous training and personal development are a matter of course for you.