Digital Advisor Customer Centre 80 - 100 %

Simplify together. Because life is full of possibilities, while becoming more complex. That is why we are looking for collaborators who, with us, implement simplicity. Digital Advisor Customer Centre 80 - 100 %Customer Centre Gümligen or Biel Your activities • be the first point of contact to competently advise our customers by phone and video on payment, savings, pension, and digital banking topics • welcome customers from our branches via videoconference and offer them a consulting experience that is both personal and professional • identify the needs of our customers and recommend suitable products and services • create a climate of trust through your empathy, communication skills, and open-mindedness, thus contributing to a high level of customer satisfaction You possess • a completed basic training in the service sector • excellent spoken French and fluent spoken German (conversational level) • enjoyment in human contact as well as advising and selling by phone and video – ideally complemented by initial professional experience in this field • team spirit, openness to change, and the desire to thrive in a dynamic work environment with shift planning • the ability to meet the diverse needs of our customers and maintain an overview even in demanding situations You should know • the integration period lasts about 2 to 3 months, takes place on-site and is full-time (100%) • on Mondays, continuous availability is required due to the high volume of customer requests • possibility to work from home up to two days per week after the integration phase – depending on your activity rate We offer Tasks We offer exciting and varied tasks for collaborators who participate, simplify, and demonstrate committed ideas. Culture We are simple and clear, communicate as equals, and maintain a collegiate and friendly culture. Organisation As a medium-sized company, we rely on flat hierarchies and clear paths. Development We invest in the development of our collaborators and encourage our talents. Flexible employment conditions We offer our collaborators modern and flexible working time models such as working from home, flexible hours, part-time work (also in managerial positions), purchasing additional leave days, unpaid leave, sabbaticals, etc. Special conditions We guarantee our collaborators various discounts such as special conditions on all banking services, discounts on the purchase of REKA money, a referral bonus for collaborators, payment of salary at 100% during military service, maternity leave, paternity leave, and sick leave. The next step Are you interested in this challenge? We look forward to receiving your application. Questions about the application process Sonja Brechbühl 031 310 73 06 Questions about the position About us Valiant is an independent Swiss financial service provider. It operates exclusively in Switzerland and offers private customers and SMEs a comprehensive, simple, and understandable range in all financial areas. Valiant is locally established in fifteen cantons: Aargau, Basel-Landschaft, Basel-Stadt, Bern, Fribourg, Jura, Lucerne, Neuchâtel, St. Gallen, Schaffhausen, Solothurn, Thurgau, Vaud, Zug, and Zurich. In addition, it is present throughout Switzerland thanks to its innovative and digital services. Valiant has a total balance sheet of 38.2 billion francs and employs around 1200 collaborators, including more than 70 trainees.