Head of E-Business & Loyalty Platforms

Join Coop as the Head of E-Business & Loyalty Platforms. Lead a dynamic team! Tasks • Oversee and develop customer processes with 45 team members. • Manage strategic IT solutions, platforms, and processes. • Control project portfolio, prioritization, and budget management. Skills • Degree in IT or business informatics with IT management training. • Strong leadership in IT or digital organizations required. • Experience in E-Commerce, CRM, and web systems is essential. Responsibilities• Leadership and further development of the Customer Processes division with the teams E-Commerce, Internet/Intranet and CRM/Projects with around 45 employees • Overall responsibility for the strategic and operational development of customer-oriented IT solutions, platforms and processes • Responsibility for project portfolio, prioritisation, budget as well as management of complex projects regarding deadlines, quality, functionality and costs • Further development of central digital platforms of the Coop Group in the areas of E-Commerce, CRM/Loyalty and Content Management • Management of the solution architecture focusing on scalable, modular and sustainable systems as well as ensuring collaboration with internal and external stakeholders • Participation in strategic committees and active development of agile working methods Requirements• Completed studies in computer science, business informatics or a comparable qualification, ideally with further training in IT management • Several years of leadership and management experience in an IT or digitally oriented organisation • Extensive experience in IT project, portfolio and stakeholder management • Very good knowledge of E-Commerce, CRM, web and CMS-related system landscapes • Experience in architecture topics, interface management and cross-departmental collaboration • Strong social skills, confident appearance as well as a structured and solution-oriented working style • High resilience, decisiveness and very good understanding of the business impact of technological and organisational decisions • Benefits: 5 times the number of Superpoints in the supermarket, up to 20% discount in all formats of the Coop Group, participation in the U-subscription, discounts on cultural events, discounts for leisure activities • Employment conditions: Pension fund: 2/3 paid by Coop, attractive employment conditions and certified pay equality, savings plan with the pension fund • Working hours: 6 weeks holiday • Further training: Over 600 internal training courses • Sustainability: Commitment to people, animals and nature with over 400 actions • Communication: internal app for employees • Health: Update-Fitness: CHF 200 discount on the annual subscription, company-internal sports offers COOP Thiersteinerallee 12, 4053 Basel