Technical Customer Service 100% (all gender)

For our client, an innovative Swiss high-tech company in the field of medical technology, we are looking for a technically skilled and solution-oriented personality as Technical Customer Service 100% (M/F/D). Your tasks • Analysing complex technical issues and developing sustainable solutions in service cases • Coordinating collaboration and information flow between international partners, field service, product management and development • Coordinating and monitoring repairs taking into account technical requirements, deadlines and costs • Receiving, analysing and processing complaints and customer claims (complaints) • Preparing offers and technical customer information • Creating, documenting and implementing process descriptions and work instructions Your profile • Completed basic technical training, with further education at HF-/TS-, Bachelor or comparable level • Business fluent German and English skills; additional languages are an advantage • Good MS Office skills and confident use of common IT systems • Experience in mechanical and plant engineering or medical technology • Independent, analytical and solution-oriented working style as well as the ability to understand and work on complex technical contexts in a structured manner • Communicative personality with enjoyment in working with international partners and various internal departments Exciting tasks, international customers and a lot of personal responsibility await YOU!