Customer Service Assistant JLR

What you should know about us The Emil Frey Group is not only a Swiss family business with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation and customer orientation are the main pillars of the company. The focus of activities is on the import of car brands, the operation of garages, the logistics of spare parts and accessories, as well as the provision of financial services. The Emil Frey AG Sihlbrugg is an official sales and service partner of the brands Jaguar, Land Rover, Opel, Kia, DS, Citroën, Leapmotor and Zeekr and also has a body shop and a spare parts warehouse.Customer Service Assistant JLRYour tasks• Support of our customers • Ensuring first-class customer satisfaction • Planning, coordination and scheduling of workshop orders • Ensuring smooth information flow between customers and workshop • Coordination of appointments as well as preparation of cost estimates, workshop orders and invoices up to vehicle handover • Active advice and sale of additional services • Support and deputising for the customer service team during absences Your profile• Strong customer and service orientation • Communicative, committed and team-oriented personality • Very good German and good English skills in spoken and written form, additional foreign languages are an advantage • Preferably completed technical training in the automotive sector (e.g. mechatronics technician, automotive specialist) or in the commercial field with experience in the automotive industry • Very good MS Office skills • Driving licence category B What we offer you You will find a new challenge with exciting tasks and much more: • Numerous discounts (new cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more) • Your own attractive pension fund as an independent provident institution • A long-term company perspective • Individual training and development opportunities • At least 25 days holiday • Free parking How you can contact us Priska Küttel, Regional HR Manager, looks forward to receiving your complete application (including CV, references, etc.) via the link "Apply now!". For reasons of better readability, the simultaneous use of the male, female and diverse forms (m/f/d) is omitted. Female and other gender identities are expressly included. Diversity also means for us that people work together in teams who achieve the best possible results through their uniqueness and differences. We are convinced that a diverse workforce, as well as an inclusive culture, enable us to realise our full potential.