IT Support Specialist – 1st & 2nd Level (m/f) 80-100%

Career Level: Entry-level, Experienced professional Workload: 80-100% Start and Duration: Immediate or by arrangement Workplace: Lausanne/LU Project ID:P202653756 (please always quote when contacting) For our client, an established company with a modern IT infrastructure, we are looking for an IT Support Specialist (m/f) for the Lausanne location. You will support employees in 1st and 2nd level support, handle technical enquiries and ensure smooth IT operations together with the IT team. Your experience is in demand: univativ connects you with companies that value expertise and solid know-how. Whether you want to enrich your career with exciting projects, contribute your knowledge in responsible positions, or develop further in a new environment – we support you in taking the next step. Together we will find the challenge that fits your experience and goals. What to expect: • Receiving, analysing and processing IT faults and service requests in 1st and 2nd level support • Supporting users with hardware and software issues, both on-site and via remote support • Installation, configuration and maintenance of IT workstations, peripherals and standard software • Assisting with user administration as well as Microsoft 365, Windows and other IT applications • Documenting support cases in the ticket system and forwarding more complex faults to the responsible specialist departments • Participating in IT rollouts, system adjustments and general tasks in operational IT management What you should bring: • Completed apprenticeship as an IT specialist EFZ or ICT specialist EFZ or a comparable qualification • Initial professional experience in IT support, helpdesk or IT service desk • Good knowledge of Windows, Microsoft 365 and common hardware and software • Basic knowledge of networks, user administration and Active Directory is an advantage • Very good French skills as well as good German and English skills, ideally spoken and written • Independent, structured and service-oriented working style as well as enjoyment of direct user contact • Fluent German skills as well as very good French and English skills, both spoken and written What we offer you: • Exciting role in a professional and versatile IT environment • Opportunity to further develop your skills in 1st and 2nd level support • Personal support and guidance from univativ • Varied tasks with direct contact to users • Valuable practical experience in a multilingual corporate environment Are we convinced you? Then send us your complete application documents (CV, certificates, diplomas) quoting reference number P202653758 via email or alternatively use the online application form on our homepage. Any questions? univativ Switzerland AG Ms Vivianne Schneider, Teamlead HR Mobile: 078 730 41 31 www.univativ.ch