Team Leader Customer Service D/E 100%

Our client in the Schaffhausen region, an internationally established industrial company, is seeking immediately or by arrangement a versatile, proactive and motivated individual as Team Leader Customer Service D/E 100%. In this demanding position, you will take on the professional and personnel management of a small administration team and be responsible for the entire national and international order processing including invoice verification. This also includes recording international customer orders, organising worldwide transports, obtaining freight prices as well as coordinating trade fair transports. You will work closely with customs, utilise free trade agreements, clarify preference origins and define the origin of goods of your own products. Furthermore, you will conduct price negotiations with transport partners in freight purchasing, organise worldwide transports and trade fair deliveries, and handle freight claims, returns, credit notes as well as damage and insurance cases. Also included in your diverse range of tasks are the preparation of German VAT returns, moderating the monthly team meetings, co-responsibility for the training of logistics apprentices, and optimising existing workflows. For this role, you bring a completed commercial apprenticeship (ideally supplemented with specialised further training). You have at least 8 to 10 years of practical experience in the freight forwarding and export sector including team leadership and are an expert in worldwide customs clearance requirements, payment security as well as German VAT returns. Experience with ZM and Intrastat reports, managing warehouses abroad, confidence in goods and preference origin, as well as knowledge in trade law, international law, invoicing and transport insurance are also essential. Your German and English skills are excellent both written and spoken, additional languages are a plus and you are highly proficient in using IT systems. Personally, you are characterised by an entrepreneurial mindset, reliability, initiative, negotiation skills and assertiveness. If you are also strong in leadership, stress-resistant and team-oriented, and bring a winning manner with a healthy dose of humour, we look forward to receiving your application. Please send your complete documents as a PDF to the appointed consultant Daniel Gantert.